Toro Road Runners LLC

Q Gilliam 3 years ago

Vehicle towing…nice guy came out and even took my car to the Cadillac dealership. My issue is I was over charged for additional equipment of which none was used as I watched. I spoke with the representative and she quoted 190.00 but charged 285.90 for a two wheel drive. I reached out to them and the driver of which stated you are correct I will call them. The call center staff were of no help terrible service, nice driver, but shame on you guys overcharging customer. It was a long day, no sleep and car troubles. This did not make my day any better.

Emmy Quach 4 years ago

I needed a car tow service and found this business through Yelp. Guy was very communicative and friendly. He helped me tow my car and did such a quick job. I, also, decided to donate my car as it no longer works and Guy was able to assist me in that process. When it comes to customer service, I feel that many lack this within businesses these days. I want to thank Guy for his assistance in this process and for being a friendly employee of the business. As I mentioned above, he was friendly and very communicative which helped make this process very easy. THANK YOU, GUY!

Eugenio Donati 4 years ago

Toro Road Runners is the most incompetent and untrustworthy tow truck company in the Bay Area. I called them to tow a vehicle from a warehouse to the airport, emphasizing many times that timeliness was of the utmost importance given that we had an appointment we could not be late to. Despite reassuring me numerous times that the truck was going to be on time the next day, the truck was over 1 hour late, thus severely disrupting our schedule for the rest of the day. What is particularly frustrating and disappointing about Toro Road Runners is their fundamental lack of integrity, which permeates their entire business – the dispatcher I spoke with (Rose) reassured me that the truck was going to arrive promptly at or before 10.00 am. As the clock kept ticking and no truck materialized, I called the dispatcher, who reassured me that the truck was only “10-15 minutes away”. 15 minutes later, the truck was nowhere to be seen. This went on for more than one hour, during which Rose kept lying about the location and expected arrival time of the truck. Furthermore, it has to be noted that their business model is to spend heavily on Google advertising and to then subcontract the towing jobs

Jessica Sotuyo 6 years ago

I needed a tow when my battery died. I called Toro Road Runners for towing services and they were very polite, gave me an immediate quote (extremely reasonable!). Martin arrived promptly (about 20 minutes sooner than I expected!) and was very nice to work with. I immedietly felt taken care of! Very happy with this towing service! He was happy to answer my questions about how the towing industry works, fascinating stuff! I'm definetly calling Toro Road Runners again if I ever need a tow or a battery jump!

I am Meeh 8 years ago

Great service the dispatcher Christina was amazingly nice found my location with no problem. Her boss Guy Ensured me of a 20 min eta and actually came early within 15mins. The boss was on Guy knew exactly what he was doing. The tech Noam was amazingly nice helped me relax he was very efficient and was able to complete my tow with no worries. Thank you guys amazing job